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Privacy Policy

Last update: 10 March 2023

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Digi 3D Scan (the "Company" or "we" or "us") is committed to protecting privacy of your personal data. This Privacy Policy applies to those who visit the website www.digi3dscan.ca (the "Website") owned and operated by the Company, download any downloadable files, and/or use the Company´s products and services (collectively, the "Digi 3d Scan Service").

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For purposes of this Privacy Policy, Personal Data shall mean any personal data relating to an identified or identifiable natural person.

This Privacy Policy describes how the Company, acting as the data controller, collects, uses, shares and secures the Personal Data of the users of Digi 3D Scan Service (the "User(s)" or "you" or "yours", as applicable).

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It also describes the User's choices regarding use, access and correction of the User's Personal Data. The capitalized terms used in this Privacy Policy but not defined herein shall have the same meaning assigned to them in Company's Terms and Conditions.

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1. PERSONAL DATA COLLECTED

We collect Personal Data when you register for Digi 3D Scan Service and when you purchase one of our services, when you fill in the forms and surveys and/or when we communicate with you. We collect:

  • identification data (e.g.: name, e-mail, postal address, telephone number, country of residence, etc.);

  • financial information such as payment details (credit card, debit card, PayPal, expiration date and the security code associated with your payment instrument);

  • any information you provide to us when contacting us by email or through the Digi 3D Scan website;

  • communication data (e.g. exchanges with you by phone or email);

  • images (e.g. photos, videos, projects or other files made by you);

  • other information provided by you (e.g. survey responses, feedbacks and suggestions).

We automatically collect Personal Data when you browse our Website through the use of log files, cookies, web beacons and similar technologies. We collect:

  • date and time of access;

  • language preferences;

  • IP address;

  • number of visits;

  • pages of our Website you have visited;

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2. ON WHICH LEGAL BASIS AND FOR WHICH PURPOSES IS THE PERSONAL DATA COLLECTED?

We may process your Personal Data:

  1. For the purposes of entering or performing a contract with you. We process your Personal Data for the purpose of fulfilling our contractual obligations under the contract concluded with you when you purchase Digi 3D Scan Services via the Website, as well as for processing and delivering contest or sweepstakes entries and rewards

  2. For the purposes that are in our legitimate interest, such as to:

    1. identify you properly and enable you to access and use Digi 3D Scan Service;

    2. customize your online experience;

    3. process and complete transactions by taking payment or refunding you, and for the detection and prevention of fraud;

    4. provide customer service and support and send you related notices;

    5. send you promotional communications;

    6. make suggestions and recommendations to you about Digi 3D Scan Services that may be of interest to you;

    7. deal with enquiries, complaints and suggestions from you about Digi 3D Scan Services;

    8. help us to manage, administer, evaluate and improve our business and our products and services we offer, including market research and analysis to improve our existing products and services, or learn the products and services you wished we provided (including performing data analytics and performing accounting, auditing and other internal functions);

    9. monitor and analyze trends, usage, and activities in connection with Digi 3D Scan Service and for marketing or advertising purposes;

    10. the establishment, exercise and defense of legal claims;

    11. assure the safety and continuity of our IT services and systems;

    12. monitor and assess compliance with our policies and standards, as well as risk management and fraud prevention.

For compliance with our legal or regulatory obligations

We can process your Personal Data where it is necessary for compliance with legal or regulatory obligations that we are subject to, notably data retention obligations or when responding to requests from competent authorities.

With your consent

Insofar as you have given us your consent for the processing of your Personal Data, such the consent that you may have given in relation the possibility to be contacted in relation to offers and promotions (e.g. about our products and services).

 

3. HOW WE SHARE THE PERSONAL DATA THAT WE COLLECT

We may share your Personal Data with

  1. third-party service providers such as Matterport;

  2. government, courts, law enforcement authorities, regulators or attorneys and supervisory authorities;

  3. shareholders, agents, employees, consultants, representatives, auditors and business partners; and

  4. other companies belonging to the same group as the Company (and if necessary, their respective shareholders, agents, employees, consultants, representatives, auditors, service providers and business providers).

 

4. DO YOU HAVE THE OBLIGATION TO PROVIDE THE PERSONAL DATA?

Personal Data required to comply with Company's legal requirement or to perform the contract with you are mandatory.

Without the provision of these Personal Data we are not able to enter into or continue the performance of the contract concluded with you and you will therefore not be able to purchase any of our product or service.

 

5. HOW LONG DO WE RETAIN YOUR PERSONAL DATA?

Personal Data collected when you register and/or purchase a product of Company and conclude subsequently a contract. We will retain this information as long as necessary, we will keep your Personal Data for the duration of our contract with you and for 10 years after closing of the financial year to which the relevant documents containing your Personal Data relate.

 

7. DO WE USE AUTOMATED DECISIONS MAKING OR PROFILING?

We do not use automated individual decision-making or profiling in the course of the relationship with you.

 

8. WHAT ARE YOUR RIGHTS?

Right to information, rectification and restriction of processing

This is your right to request a copy, at no costs, of the Personal Data that we hold about you. Please contact us if you would like a copy of some or all your Personal Data, we will respond to your request within thirty days of receipt of the request.

We want to make sure your Personal Data is accurate and up to date: you may contact us to correct or remove Personal Data you think is inaccurate. In cases where the accuracy of the Personal Data is contested, the processing is unlawful, or where you have objected to the processing of your Personal Data, you may ask for the restriction of the processing of such Personal Data.

Right to withdraw your consent

You have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

Right to be forgotten

You may request the deletion of Personal Data held about you, without undue delay when the use or other processing of such Personal Data is no longer necessary for the purposes described above, and notably when consent relating to a specific processing has been withdrawn or where the processing is not or no longer lawful for other reasons.

Right to lodge a complaint

In the event that you wish to make a complaint about how we process your Personal Data, please contact us in the first instance at the email addresses indicated above and hereunder, and we will endeavour to deal with your request as soon as possible. This is without prejudice to your right to file a complaint with the Canadian data protection authority in the event you have concerns on the processing of your Personal Data.

 

9. POLICY REGARDING CHILDREN

Digi 3D Scan is not directed to children under the age of eighteen and we do not knowingly collect Personal Data from children under the age of eighteen as part of Digi 3D Scan Services. If we become aware that we have inadvertently received Personal Data from a User under the age of eighteen as part of Digi 3D Scan, we will delete such Personal Data from our records.

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10. CHANGES TO OUR PRIVACY POLICY

If we change the Policy, we will post the revised Privacy Policy here with an updated revision date. Please check frequently our Website to see if the Privacy Policy has changed. If we make significant changes to our statement, we also may notify all members whose Personal Data we have retained by appropriate means, such as sending an email or posting an information notice on our Website.

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11. CONTACTING US

If you have any questions regarding this Privacy Policy or Personal Data we hold about you, you may contact us at scan@digi3dscan.com. In order for us to take the appropriate action please describe in reasonable detail the nature of your request or inquiry. To protect your privacy and security, we may take steps to verify your identity before complying with the request.

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